You can now book grooming appointments and boarding reservations online as well as view availability!

We have two simple links to choose from: one is for existing guests who already have owner/pet profiles set up by our team. The other is for new guests who want to don’t have profiles yet. They can register as new guests which will allow them to then use the other link to easily login and begin booking services!

Existing Guests Login HERE to book Grooming appointments and Boarding reservations. Please use this link if you have ever groomed or boarded with us before, even if this is your first time using online booking.

New Guests Register HERE (necessary before booking Grooming appointments and Boarding reservations.) Please use this link if this is your first time booking with us at any point.

Online Booking FAQs

Do you offer grooming for cats, rabbits, or ferrets? Do you offer mobile grooming?

At this time we only offer dog grooming. We do not offer grooming for cats, rabbits, or ferrets. We also do not offer mobile grooming at this time. While you may see other online sources (Yelp, Google Reviews, etc.) reference us offering these other services, we have since discontinued them and apologize for any inconvenience.

If I am late to my grooming appointment what happens?

We will generally call you to see if you are on your way. Due to high demand for grooming appts, if you are over 15 minutes late to your grooming appt, it will be considered a no-show and cancelled. We will need you to call us back or re-book online for a new appt time, but we will need to honor the appts ahead of you. We will also need to collect a $20 deposit before we book your next groom. If you are over five minutes late to your A-La-Carte appt, it will be considered a no-show and cancelled.

Should I schedule an appt for a nail trim?

Yes. We are now only offering al-a-carte services including nail trims, sani-shaves, hygienic expressions, and others by appt only. Please visit our grooming page to register or book an appt for a nail trim or one of our other services.

We no longer offer walk-in services at this time due to COVID-19.

I have used your services in the past, but have always booked over the phone. I want to try online booking. Do I need to create a new account to try online booking?

No. If you have used our services in the past, regardless of how you’ve booked before, you already have an account set up with us. You can activate your owner portal online by pressing the “Existing Guests Login here” link above. You can then enter the email address or phone number we have on file, and then the system will prompt you to create a password.

I went to go activate my owner portal as an existing owner, but it said it couldn’t locate my account. Why does it say this, even though I have used your services many times?

This may mean that we have some incorrect or missing information for you, such as names, address, email address, or phone numbers. It also could mean that we have the right information but placed in the wrong box (such as phone numbers placed in the wrong boxes). Please call us to update that information, and then you should be able to activate your owner portal.

I activated my owner portal as an existing client and I was supposed to receive an email to change my password, but I haven’t received one.

First, be sure you entered your email in the designated “Email” box. There is only one box for this. Also, Gingr emails can sometimes go to your spam folder. Be sure to check that folder. It can also take up to 5 minutes for the email to go through.

I went to set up my account as a new owner, and it says that an emergency contact, email, and home address are required. Do I absolutely have to provide those?

In order to set up an account (whether it’s online or over the phone) with Townhouse Pet Care, we must have an emergency contact and your home address. This is for the safety and well-being of your pets. However, if you do not have an email we can still set up an account for you; just not with access to the online portal. This will mean that you need to call us to set up your account and any future appointments.

**PLEASE NOTE: Townhouse Pet Care and No Bonz About It will not share your information with any outside parties. It will be securely stored in our database. We also do not send notifications to your home address, and emergency contacts are only contacted in case of emergency when you cannot be reached.

I went to set up my account as a new owner and it is saying that a mobile phone number is required, but I do not have one. What do I do?

Although we prefer to have a mobile phone number if possible, if you only have a home phone number (i.e. a landline) just put that phone number in the “Mobile Phone” box. Even though it says that the number must be able to receive text messages, it is okay if it cannot.

I want to make a boarding reservation that involves transfer between No Bonz About It and Townhouse Pet Care. How do I do that?

First, you must already have completed a successful daycare evaluation at No Bonz before you can use their services. Evaluations must be scheduled in advance and successfully passed BEFORE you use No Bonz services. Once you have passed an evaluation at No Bonz, you will want to begin your booking process online from Townhouse Pet Care’s website and choose the option for Townhouse Pet Care Boarding. A window will prompt you to enter the information for the reservation. After you enter the dates and any services you would like, scroll to the “Notes” tab. In that section, write that you would like your pet to stay at No Bonz during the week and Townhouse during the weekend. Please also specify which store you will be picking up and dropping off at. After you submit your reservation request, we will handle the rest!

How do I know what grooming time slots are available?

When you go to book an appointment, you will see each time slot in a box. There are two ways to tell if a slot is booked. First, if a time slot is green it means there is an opening; if it is red it means it is full. Second, there are fractions in the box that show how many appointments within that slot we do versus how many have already been booked (ex. ½ means “1 appointment out of 2” are taken). With all of that in mind, please still note that there are some rare instances where a time slot may appear available, but it is not on our end for a variety of reasons (see the below question).

I went to book a grooming appointment and requested a time slot that appeared to be available. However, my request was denied. Why?

Due to the way we book appointments based on the size of a dog and their coat styles/textures, sometimes a time slot may appear available on Gingr but actually isn’t due to other previously booked dogs. It also may be possible that we received other requests for that time slot and day before yours, which were approved.

My grooming request was “cancelled.” What does this mean and what do I do now?

If you receive a notification that your request was cancelled, this means that we had to deny your request because that time slot was already full or not available. From there, you can choose another time slot and day to request, and wait for approval.

I didn’t receive an email/SMS notification about the status of my request. How can I check the status of my request?

If you didn’t receive a notification about the status of your request (or whether or not it was accepted/denied) always be sure to manually check the status before the date your requested. To do so, you can go to “View Reservations” on your home page. There, in the right-most column, it will tell you the status of your request. Also, this may likely means that you have selected not to receive email/SMS notifications. You can change that setting by going to the “My Account” tab at the top-left of your home page, and scrolling to “Communication Preferences.” There you can manually choose what types of notifications you’d like to receive from us.

What do the reservation types on the right section of my home page represent?

Those are there to show you the cost of each reservation type. You can see No Bonz and Townhouse services here. Townhouse boarding is labeled as “Boarding” (day stays included), and No Bonz daycare is labeled as “Daycare.” Keep in mind that rates for one store will not apply to the other. You will also see some grooming service rates at the bottom, but you must call our store to receive an accurate quote. This is not where you go to select services; it is just view some of our services. We do have services available other than these.